Terms & Conditions

Keshet Journeys has over 25 years of experience in the travel industry and is recognized as one of the leading Incoming Tour Operators in Israel. Thank you for giving Keshet Journeys the opportunity of working with you. We look forward to a long and successful partnership with you. 

Whilst cooperating closely with you, it is our intention to provide (y)our clients with an excellent standard of service throughout. In order to ensure the success of your group travel arrangements, we would like to draw your attention to the following terms and conditions:

This applies to all Single Service bookings that you make with us (e.g. an accommodation only booking) when we are acting in a Principal capacity. 

1. Payment Conditions
At the time of registration a deposit payment of 25% of the overall booking costs is due.
The final balance due must be received 90 days before the start of client’s journey. Keshet Journeys will issue the respective invoices.

2. If You Change or Cancel your Single Service Booking Changes:
If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of USD 50 per booking per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

Cancellations: If you, or any member of your party, decides to cancel your booking after it has been confirmed, the first named person on the booking must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:

Period before departure in which you notify us Cancellation Charge
More than 60 days Free of charge
From 60 to 45 days 25% of holiday cost
Less than 45 days 100% of holiday cost

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.

3. If We Change or Cancel Your Single Service Booking
We may in certain circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation. Very rarely, we may be forced by Events Beyond Our Control to change or cancel your travel service(s) after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

4. Complaints
Customer complaints and service interruptions shall be directly communicated to Keshet Journeys, so that the operator can find a solution and produce relief as fast as possible.

5. Our Responsibilities to You in Respect of Your Single Service Booking

  1. Subject to the remainder of this clause, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
  2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
    1. the act(s) and/or omission(s) of the person(s) affected; or
    2. the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
    3. Events Beyond Our Control 
  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
    1. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
    2. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total. This maximum will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
  4. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
  5. Where any payment is made, the person(s) availability (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
  6. Please note, we cannot accept any liability for any damage, loss of expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you: or (b) relate to any business.
  7. We will not accept responsibility for services or facilities which do not for part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
6. Financial Protection
If you book arrangements other than a package from us, your monies will not be financially protected. Please ask us for further details.



1 – Confirmation and booking process

The project coordinator responsible for the quotation and operation of your tour (hereafter: the project coordinator) should be confirmed in writing if you wish to accept the quotation and proceed with the booking.

Upon receiving written confirmation of booking, the project coordinator will regularly brief you on the development and progress of the tour planning and hotel bookings.  

The project coordinator will contact you approximately 120 days prior to your planned arrival in Israel to reconfirm the status of the tour and the final number of paying passengers traveling (hereafter: PAX). 

Any changes in the number of PAX must be advised to Keshet Journeys in writing. If the final amount of PAX is lower than specified in the final quotation, a price increase may occur and you will be asked to pay the extra pro-rata charges. This especially, but not only, accounts for the situation in which the total amount of PAX drops below 20, which is the minimum amount to receive group rates at the hotels.

In case of major changes to the program and/or the number of PAX occurring after the initial invoice has been issued, Keshet reserves the right to separately invoice extra services as well as charge an additional administrational fee.

2 – Tour price and services quoted

The tour price is based on double occupancy and includes the services specified in the quote. The price does not include services and meals not listed in the quote, or passports, visa costs, or other travel documents, air or other transportation to and from the tour start and endpoints (unless otherwise stated in the quote), vaccinations where required, or personal expenses such as laundry, medical insurance, and communications. 

Accommodation: Quotes are based on the accommodation level or -category and are subject to availability (unless specified differently on the quote). Hotel classification is based on formal indications of the local Israeli authorities. In order to be able to confirm a specific accommodation, we strongly advise confirming your travel arrangements far in advance. In case of overbooking by hotels, a similar- or higher level accommodation will be provided. Group rates are offered by hotels starting from 20 PAX on, of which a maximum of 10% of rooms can be single rooms. 

Tips, gratuities, and porterage fees

Porterage considers a service fee for the use of the doorman and/or bellboys at the different hotels.

Tips and gratuities are not included and should be gathered in cash and handed over to the guide, driver, and hotel staff unless specified differently on the quote. It considers $13 USD per PAX per touring day ($6 for guide, $5 for the driver, $2 for hotel staff). If your travel arrangements include meals outside the hotel’s premises, we recommend adding $2 USD per person per meal for restaurant personnel. 

No additional personal tips are required.


A full day of guiding consists of a maximum of 10 hours. Guiding part of the day will be charged as a full guiding day. Additional charges apply for overtime during evening hours and for early morning departures before 7 am. Guiding on Sabbath (Saturdays) and Israeli public holidays will be charged 150%. During a tour, a guide can be given one day off in the residential area of the guide. If more than 1 day without guiding is included in the itinerary, the guide might be changed. 

According to Israeli law, only licensed Israeli tour guides are allowed to guide groups in Israel. There is no requirement for every group to be accompanied by a guide, but no unlicensed (foreign) tour leader is allowed to fulfill the task of a tour guide. 


A full touring day consists of a maximum of 10 hours. Additional charges apply for overtime during evening hours and for early morning departures before 7 am. Legal limitations apply to the maximum amount of consecutive service hours and the minimum amount of off-duty hours in between services. To conform to legal requirements, changes of driver and bus on longer tours/touring days might occur. Furthermore, we would like to emphasize that not all drivers speak English and therefor English speaking transportation services cannot be promised nor guaranteed. 

There are different bus sizes: 19- / 37- / 53-  and 59-seaters. The 19-seater fits up to 14 PAX (due to size of luggage department) ), the 37-seater up to 24 PAX (due to size of luggage department), the 53-seater fits up to 53 PAX (including the middle back seat) and the 59-seater fits up to 59 PAX (including the middle back seat).

Israeli staff overnights: Depending on the size of the group and the complexity of the itinerary, there might be costs included in the tour quote for Keshet Journeys’ local staff accompanying your group tour (e.g accommodation, food, transportation).

Sites: Entrance fees of all sites mentioned in the quote are included. Sites that are free of charge are not listed. Unused features are non-refundable. Entrance to all sites is subject to the regulations of the specific sites.

Keshet welcome package: The Keshet welcome package includes a hat, backpack, and touring map of Israel.

Whispers (optional): Whispers are portable audio systems for group travel. Unless specified differently in the quote, the rental of Whisper systems is not included. We highly recommend adding the Whisper service for any group over 30 PAX. If you wish to do so, please inform the project coordinator.

3 – Payment policy

Initial rooming lists should be provided 120 days prior to the start of the trip

25% down payment is due 90 days prior to the start of the trip

Full payment is due 60 days prior to the start of the trip 

Different policies may apply if suppliers of Keshet require earlier pre-payment.

Failure to pay the above-mentioned amounts by the due dates constitutes grounds for Keshet Journeys to cancel all tour arrangements and bookings. If deposits have been paid, they will be forfeited.  

4 – Cancellation

Land arrangements:

Full group cancellation: Full tour group cancellations received 90 days prior to the start of the tour or earlier will not incur a penalty.  Full tour group cancellations received 61-89 days prior to the start of the tour will incur a 25% penalty. Full tour group cancellations within 60 days prior to the start of the tour will incur a 100% penalty.

Individual cancellation: individual cancellations (up to a maximum of 10% of the total PAX) received 31-60 days prior to the start of the tour will not incur a penalty. Individual cancellations (up to a maximum of 10% of the total PAX,) received within 30 days prior to the start of the tour will incur a 100% penalty.

Unused features are non-refundable

Different policies may apply if suppliers of Keshet require earlier pre-payment. All down payments to Keshet are non-refundable. 

5 – Invoicing and payment methods

The invoice currency is US$. Upon request, tour prices can be charged in other currencies. Payments can be made by bank transfer directly to Keshet’s bank account as stated on the invoice, or by credit card. Any bank fees and transaction costs should be covered by the client.

For payments by credit card, Keshet can accept Mastercard, Visa and American Express. The following additional administrative charges apply for payments by credit card:

  • Mastercard / Visa: 3%
  • American Express: 3.5%

Invoice disputes: a dispute about a particular invoice does not constitute enough reason to delay payment.

6 – Travel insurance

Keshet Journeys recommends all clients to purchase and underwrite travel insurance at the time of booking to cover costs related to tour cancellation, injury, health issues, loss or damage to luggage, etc.

7 – Limits to the responsibility

Keshet Journeys will not be liable for any direct or indirect loss or damage arising out of or in connection with any unforeseeable or unavoidable action of a third party (including but not limited to initiatives taken by tour participants during the enjoyment of services provided by Keshet), unavoidable circumstances outside the scope of services provided under this contract, by accident, by force majeure (including but not limited to war, strike, riot, crime, epidemic or act of God), or any circumstance that Keshet Journeys could not, based on professional diligence, reasonably foresee, forestall or control.

8 – Changes during the tour

Keshet Journeys reserves the right to modify part of the tour arrangements after arrival in Israel if there are justified reasons to do so and/or if it benefits the tour experience. 

9 – Applicable Law and Place of Jurisdiction

The here noted general terms and conditions of the agreement are subject to Israeli Law.
Place of jurisdiction is Jerusalem, Israel.

Date of publication: June 22nd, 2020

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